As a responsible employer, Sidhil is committed to delivering training programmes designed to further develop the skills and capabilities of its workforce. Alongside mandatory training in areas including health and safety and operational refresher courses, Sidhil has introduced initiatives including training needs analyses to ensure its people are equipped to meet the demands and expectations of the markets served by the company.
Recognising the evolving role played by drivers delivering in to locations nationwide, who now have a growing customer service role, Sidhil tasked training specialists Cube Learning & Development to deliver a specialist course focused on the logistics team. This project, called ‘Delivering a great customer experience’ has seen the team develop a specialist Drivers’ Charter. Focused around a set of personal presentation, attitude and actions rules, the Charter is already working to build drivers’ confidence and skills when dealing with customers.
The training delivered by Cube has been extended to include a course aimed at line managers, called ‘Developing great performance for line managers’. This initiative centres on general all-round training designed to help line managers manage different situations and get the most out of their teams, and will be extended to individuals across the organisation to build skills in areas including man management and negotiation.
Increasing focus on IT skills identified a need for training in the effective use of Excel, which has seen individuals across the business from departments as diverse as service, production and finance accessing introductory, intermediate and advanced courses which are proving vital in increasing the effective use of this vital administrative package. This training was delivered through Leeds City College, with 50% of the cost funded through the LEP (Leeds Enterprise Partnership).
Other initiatives this year have included a portfolio of ‘Train the Trainer’ courses, delivered through regional service managers working at Sidhil service centres across the country, designed around upskilling individuals in a range of customer-facing roles.